Our Service Philosophy and Guarantee mean you can put absolute trust in us for your IT consulting, planning and services needs

Service Philosophy

We at Computer Help Los Angeles adhere to a basic standard of ethics that we deem necessary to the successful conduct of our business. We are, above all, honest and straightforward. We charge only for the hours required to get the job done, no more and no less. We do not needlessly run the hours up just to create a larger invoice. We never take advantage of a customer’s possible ignorance in IT matters and issues. We firmly believe that our success as a company depends on our delivery of the most professional, most effective IT consulting, planning and services to our clients and that the quality of our work should exceed their expectation.

Our Guarantee

1. 1-Hour Response Time to Network Emergencies. When your computer network goes down in the middle of a busy day, you need it fixed immediately. As a client of ours, we guarantee to respond to any crisis within 1 hour (less travel time) of your call, if not sooner.
2. System Upgrades and Fixes Done Outside of Normal Business Hours. Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
3. Experienced, qualified, professional computer technicians. Our technicians are seasoned, qualified professionals with years of real world experience. Our technicians maintain CISCO certification and we require all our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere.
4. We Provide You With the Most Cost-Effective Solution to your Problem. As business owners, we understand the importance of keeping overhead and costs to a minimum. That’s why we ensure that our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware and solutions that aren’t necessary.
5. We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated technician to ensure you get the highest level of support. You can also count on us, the owners, to get involved with your project to make sure you are getting the best solutions and highest level of service possible.
6. We Give Flat Rate Project Pricing. Unlike other computer services companies that give you an estimate with an hourly rate for “unexpected circumstances”, we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mine knowing you won’t end up with a bill 2 or 3 times more than you anticipate, or get hit with hidden charges or extra hours.
7. We Listen First, Offer Solutions Second. No one knows your network better than you. And when you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.
8. We Plan and Then We Act. We take extra steps up front to make sure we thoroughly understand the problem, and then create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cause extra expense.
9. We are Less Expensive Than Hiring Full-Time Computer Support Staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, salary and benefits, and still give you the expert, timely computer support you need.
10. A No-risk, 100% Satisfaction Guarantee. Hire us to come on site and put an end to your most challenging computer problems. If, after our first visit, you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle, and no obligation. We stand behind all the work we do.

We hope you step on board as our client. We’d love to have you and will appreciate your business. Call 818-352-8700.